Shipping policy

At Sand & Silk, we’re committed to delivering your orders quickly, safely, and reliably across the Gulf region. Please review our shipping policy for details on delivery times, rates, and order tracking.

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📦 Where We Ship

We currently deliver to:

• 🇦🇪 United Arab Emirates (UAE)

• 🇸🇦 Kingdom of Saudi Arabia (KSA)

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🚚 Order Processing Time

• All orders are processed within 1–2 business days

• Orders placed on weekends or public holidays will be processed the next business day

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📍 Estimated Delivery Times

⚠️ Delivery times may vary based on your city and courier availability.

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💳 Shipping Rates

• UAE: AED 15
   → Free shipping on orders over AED 150

• KSA: SAR 20
   → Free shipping on orders over SAR 200

Shipping fees are automatically calculated at checkout based on your delivery location.

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🧾 Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking number, so you can monitor your delivery in real time.

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🛑 Shipping Delays & Exceptions

While we aim to deliver every order on time, delays can occasionally occur due to:

• Customs processing

• Severe weather or public holidays

• Courier service disruptions

We appreciate your patience and understanding in such cases.

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📨 Incorrect Address Policy

Please double-check your shipping address before completing your order.
Sand & Silk is not responsible for delays or losses caused by incorrect or incomplete address details.

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💬 Need Help?

If you have any questions about your order or delivery status, we're here to help.

📧 sandandsilkofficial@gmail.com
📍 Serving customers across the United Arab Emirates & Saudi Arabia